AI agent or chatbot: what does your business need?

A traditional chatbot follows a fixed response tree. An AI agent understands an outcome, collects the required data, uses business tools and completes real work such as creating a quotation or logging an order.

Choose by outcome

For repeat questions and a fixed journey, a chatbot is simpler and cheaper. When every conversation is different and the task needs documents, calculations or CRM actions, an agent is the better fit.

Start with a narrow scope

The best first agent does not do everything. Pick one process with a clear input and a reviewable output, then expand its permissions after measuring accuracy, time and cost.