Twelve practical checks before connecting an agent to customers and systems.
1 min read
Test frequent questions, dialect, typos, voice notes and incomplete requests. Every path needs a clear ending and a message the customer can understand.
Grant the minimum required access, log every action and make financial, deletion or official-send steps reviewable or reversible.
Watch the first week daily: errors, cost, response time, task completion and human handoffs. Name the person who owns the decision when a flow fails.
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