The first week after launch teaches you more than a month of design. Real conversations surface questions nobody expected, new request formats, and exceptions that need a rule. The follow-up report is where those observations become decisions.
What's done
How many requests went through the path, how many were completed end to end, and how many were handed to a person. Actual numbers from the system, not a highlight reel.
What needs review
Conversations where the assistant got confused, lines that were flagged often, and missing data in the catalogue. Each point gets an owner and a decision: change the reply, update the file, or leave it to a person.
What's next
One thing only for the next period, done and measured in the following report. Small, regular improvement beats a large rebuild every few months.