OpenAI for business
Control OpenAI chatbot costs without weakening answers
Reduce unnecessary context and measure the cost of completed conversations.
Locate the waste
Separate intent handling, retrieval, tools and response generation. Record input and output sizes and retries without retaining unnecessary personal data. Repeatedly sending an entire catalog can matter more than the model’s headline price.
Reduce context carefully
Retrieve relevant passages and maintain a summary of confirmed facts and unresolved requests. Preserve critical order details and return conditions. Keep simple answers concise while allowing the customer to request more detail.
Use the right denominator
Measure cost per resolved request, including corrections and handoffs. Re-test context reductions against the same questions. Lower API spend with more complaints merely shifts the cost elsewhere. Bound retries and alert on unusual usage.
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