OpenAI for business
File Search: turn company documents into grounded answers
Prepare an approved, maintained knowledge base for customer support.
Start with ownership
OpenAI File Search retrieves information from uploaded files. Begin with common questions and identify the authoritative document for each answer. Separate current prices from expired offers and record the content owner and effective date.
Prepare Arabic content
Keep product codes, units and table headings explicit. Include common customer vocabulary. Test formal Arabic, Egyptian phrasing and spelling mistakes: an installment question may arrive as ‘can I pay in parts?’ rather than the exact policy heading.
Handle uncertainty
Require source references where available and no invented policy terms. Test conflicting documents and define which approved version wins. Review failed questions regularly: updating the document may solve the problem more effectively than changing models.
Educational content prepared with AI assistance. Proposed examples illustrate an approach and do not guarantee results. Our editorial approach