Business automation
Choose the first chatbot workflow for an Egyptian business
Start with a recurring, measurable problem and expand from evidence.
Select one problem
Review a week of customer requests by frequency, handling time and error rate. Opening-hours questions may be easy but save little time; order tracking may absorb daily capacity. Choose a task with reliable data and a clear owner.
Keep the journey short
Define the entry point, required information, outcome and handoff. Use customers’ vocabulary and collect only what the task needs. Test incomplete messages and changing intent before spending time on cosmetic details.
Expand after stability
Measure correct completion, repeat contacts and staff time saved. Investigate whether failures come from data, design or the model. Add a second workflow after the first becomes dependable.
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